1. Purpose and Scope of Information Collection
To contact us for inquiries about product pricing on bumatech.vn, you will be required to register and provide personal information (email address, full name, contact phone number, etc.). All declared information must be accurate and lawful. Bumatech.vn bears no legal responsibility for the accuracy or legality of the information declared by users.
2. Scope of Information Use
Bumatech.vn collects and uses your personal information for appropriate purposes and in full compliance with this “Privacy Policy.”
Specifically, when necessary, we may use such information for the following purposes:
- Order processing: making phone calls or sending messages to confirm orders, notifying customers of order status and delivery time, and confirming order cancellations (if any).
- Sending introductory letters or thank-you emails; introducing new products, new services, or promotional programs of bumatech.vn.
- Sending information related to product warranties.
- Handling customer complaints.
- Providing information related to rewards or prizes.
- Conducting surveys to improve customer care and service quality.
- Confirming technical information and ensuring customer information security.
- Complying with requests from competent state authorities in accordance with applicable laws and regulations.
3. Information Retention Period
Your personal data will be stored for a period of three (3) years or will be automatically deleted upon an order from Bumatech Co., Ltd. In all other cases, members’ personal information will be securely stored on bumatech.vn’s servers.
4. Individuals or Organizations Authorized to Access the Information
- Personal information of members on bumatech.vn is absolutely protected in accordance with bumatech.vn’s personal information protection policy. The collection and use of each member’s information shall only be conducted with the customer’s consent, except where otherwise required by law.
- Customer information is used solely for the purposes specified in Section 2. We do not disclose or provide customer information to any third party, except when required by competent state authorities.
- We are committed to applying appropriate managerial and technical measures to protect the information we collect and store, and to complying with technical standards and regulations on network information security. In the event that the information storage system is attacked by hackers resulting in the loss of members’ personal data, bumatech.vn shall be responsible for promptly notifying the competent authorities for investigation and resolution, and for informing the affected members.
5. Address of the Entity Collecting and Managing Personal Information
Bumatech Co., Ltd.
- Business registration address: 154/1/5 Cong Lo Street, Tan Son Ward, Ho Chi Minh City, Vietnam
- Tax code: 0313508641, initially issued by the Ho Chi Minh City Department of Planning and Investment on October 27, 2015
- Office telephone: +84 28 3868 3803
6. Methods and Tools for Users to Access and Modify Personal Data
Currently, the website has not implemented a personal information management page for members. Therefore, access to and modification of personal data are carried out upon customer request through the following methods:
- Calling the office phone number +84 28 3868 3803. Based on professional procedures to verify personal information, company staff will update the customer’s personal data.
- Sending feedback directly via the website. The administrator will verify the information, contact the user to reconfirm the details, and then update the information accordingly.
7. Complaint Handling Mechanism Related to Personal Information
If a member discovers that their personal information has been used for incorrect purposes or beyond the permitted scope, they may submit relevant information and evidence to:
Bumatech Co., Ltd.
Address: 154/1/5 Cong Lo Street, Tan Son Ward, Ho Chi Minh City, Vietnam
Or call: +84 28 3868 3803
Depending on the nature and severity of the complaint, the responsible department/unit will apply appropriate measures to resolve the issue.
If the complaint cannot be resolved through negotiation, either party shall have the right to request intervention from competent legal authorities to protect the legitimate rights and interests of the parties involved.
